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How do I flush my cache of old domain data?

How do I flush my cache of old domain data?

If you have recently reassigned or changed your domain records, you might experience issues with domain and email access caused by your computer caching your older records. These issues may include seeing old site content at your domain.

Checking your domain from other devices and locations can help confirm whether the caching issue is restricted to your local device or network. You can also use a HTTP request tool like Hurl.it or Pingdom for this purpose.

In most cases these issues will resolve themselves after a period, as your computer DNS cache naturally refreshes. However this can take many hours.

Your first steps in flushing old domain data should be:

  1. Restart your local computer, devices and network
  2. Clearing your browser cache - refer to How to Clear Your Browser's Cache

If your issues persist after these steps, you can force your DNS cache to refresh using the following methods.

How to flush your DNS cache

Apple OS 10.10.4 or higher

  1. Go to Applications.
  2. Go to the Utilities folder.
  3. Open the Terminal application.
  4. In the Terminal window type the following:
    sudo dscacheutil -flushcache;sudo killall -HUP mDNSResponder;say cache flushed
  5. Press Enter or Return. You may need to enter your computer admin password and, if so, the prompt may not give any indication that you are typing. Just type out your full password and press Enter or Return again.
  6. Your DNS cache will now be flushed.

Apple OS 10.10 to 10.10.3

  1. Go to Applications.
  2. Go to the Utilities folder.
  3. Open the Terminal application.
  4. In the Terminal window type the following:
    sudo discoveryutil mdnsflushcache;sudo discoveryutil udnsflushcaches;say cache flushed
  5. Press Enter or Return. You may need to enter your computer admin password and, if so, the prompt may not give any indication that you are typing. Just type out your full password and press Enter or Return again.
  6. Your DNS cache will now be flushed.

Apple OS 10.9

  1. Go to Applications.
  2. Go to the Utilities folder.
  3. Open the Terminal application.
  4. In the Terminal window type the following:
    sudo dscacheutil -flushcache;sudo killall -HUP mDNSResponder;say cache flushed
  5. Press Enter or Return. You may need to enter your computer admin password and, if so, the prompt may not give any indication that you are typing. Just type out your full password and press Enter or Return again.
  6. Your DNS cache will now be flushed.

Apple OS 10.7 to 10.8

  1. Go to Applications.
  2. Go to the Utilities folder.
  3. Open the Terminal application.
  4. In the Terminal window type the following:
    sudo killall -HUP mDNSResponder;say cache flushed
  5. Press Enter or Return. You may need to enter your computer admin password and, if so, the prompt may not give any indication that you are typing. Just type out your full password and press Enter or Return again.
  6. Your DNS cache will now be flushed.

Apple OS 10.5 to 10.6

  1. Go to Applications.
  2. Go to the Utilities folder.
  3. Open the Terminal application.
  4. In the Terminal window type the following:
    sudo dscacheutil -flushcache;say cache flushed
  5. Press Enter or Return. You may need to enter your computer admin password and, if so, the prompt may not give any indication that you are typing. Just type out your full password and press Enter or Return again.
  6. Your DNS cache will now be flushed.

Windows Vista, 7 and higher

  1. Click the Microsoft Start logo in the bottom left corner of the screen.
  2. Click All Programs.
  3. Click Accessories.
  4. RIGHT-click on Command Prompt.
  5. Select Run As Administrator.
  6. In the command window type the following:
    ipconfig /flushdns
  7. Press Enter or Return. You may need to enter your computer admin password and, if so, the prompt may not give any indication that you are typing. Just type out your full password and press Enter or Return again.
  8. Your DNS cache will now be flushed.

Flushing my cache did not work

If flushing your cache did not work, there are only a limited number of issues that can cause this. Please check all of the following:

  1. Changes to domain records can take up to 48 hours to resolve; this will typically be indicated by the controls or support provided by your registrar. Make sure that you have waited for at least the indicated period and then repeat the recommended steps above.
  2. You may have incorrectly set the custom domain value in your Big Cartel admin area. Review the support article Big Cartel's custom domain support article and check your setting.
  3. You may have set your domain records incorrectly. Please review the associated instructions and your domain records to double check your changes. Contact your domain registrar or Big Cartel for support if required.
  4. You may have an issue with the device or network you are using to access the web. Test your custom domain from a completely different device and network (from a friend’s house for example): If the issue is not present at that location, then you need to repeat all of the instructions in this article and seek support for your local device or network if the issues persist.

Please note that custom domain issues are not related to, or supported by, Aarcade.

Please contact your domain registrar or Big Cartel for further support.

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